Sem Parar recovers R$ 40 million with AI
How the Hyper Agente Sara transformed credit recovery for Brazil's leader in automatic payments, outperforming human effectiveness.
Collections · Mobility
R$ 40mi
recovered with Sara's contribution in 2025
R$ 7.2mi directly by the AI in 5 months
66%
recovery effectiveness, against 54% for human service
+12 percentage points
1,2mi
agreements formalised at large scale
Automated negotiations
The challenge
Scaling recovery beyond the human limit
Sem Parar, the leader in automatic payments in Brazil, needed to optimise credit recovery and improve customer service. The scenario called for a solution that could scale recovery, beat the effectiveness of traditional methods and the human limit, delivering superior results and a better customer experience. The company was looking for a partner able to deliver innovation with concrete results.
Trabbe's solution
Hyper Agente Sara
Sem Parar chose Trabbe as a strategic partner. We designed, built and deployed the Hyper Agente, our autonomous AI, affectionately named Sara for Sem Parar. Sara was designed to reinvent service and collections, turning debt management into an efficient and humane process.
Automated communication
Advanced Natural Language Processing (NLP) algorithms carry the conversation naturally and personally.
Optimised negotiation
Machine Learning adjusts approaches and offers in real time, raising the rate of closed agreements.
Intelligent scale
Massive interaction volume with personalised solutions, freeing the team for higher-value strategic work.
“Queria agradecer a vocês pelo ano que nós tivemos. 2025 foi um ano desafiador, um ano muito difícil e a gente buscou mudar os nossos processos de cobrança. Eu…”
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If your company wants to optimise credit recovery and scale customer service, Trabbe has the solution.