The company that created BPiO IN BRAZIL
We combine proprietary artificial intelligence with a specialised human operation to scale companies' customer service without multiplying cost. We evolve alongside AI without giving up empathy.
About Trabbe
Our history
From an app to a new service model
2020
The first solution is conceived
Alexandre Azzoni, founding partner, conceives Trabbe's first solution: an app to connect people and companies more efficiently, marking the first step towards the digital transformation of customer service.
2024
BYX is launched
Trabbe launches BYX, its proprietary artificial intelligence, built to strengthen customer service operations with more automation, precision and efficiency.
2025
The Hyper Agente is born
Out of BYX's evolution comes the Hyper Agente: an autonomous conversational AI that works across multiple channels, delivering fast, precise and personalised service with greater operational efficiency.
2025
Pioneering BPiO
Trabbe creates and structures the BPiO concept in Brazil, becoming the first company to operate under this model: outsourcing processes with intelligence, not just labour.
2026
Hyper Agente Vision
Hyper Agente Vision arrives, bringing computer vision into customer service to interpret images and documents, validate receipts and speed up the resolution of open items.
Today
Expansion and consolidation
With a team of more than 100 people, Trabbe keeps expanding in the market as a reference in technology and innovation applied to customer relationships.
Where it happens
Our structure
What we believe in
Our culture
Digital humanisation
Technology helps us go further, but it is people who give meaning to every connection. We evolve with AI without giving up empathy, listening and care.
People who transform
We value those who build, serve, solve and improve every day. Our growth comes from collaboration, respect and the continuous development of our teams.
Autonomy with responsibility
We encourage ideas, initiative and ownership. Everyone has room to contribute, always with responsibility for the impact they create for clients, partners and operations.
Innovation as DNA
We think outside the box to create solutions that anticipate needs and transform markets. Our pioneering spirit comes from the courage to question the standard, try new paths and build ever smarter solutions and services.
What it is like to work here
More than 100 people building the future
Anyone working at Trabbe is defining how entire customer service operations will run in the coming years. Close-knit teams, fast decisions and leading-edge technology day to day, with the autonomy to propose and the room to grow.
Let's talk
Get to know Trabbe from the inside
Book a visit or a meeting with the people who run the largest accounts in the country.